Casual Duty Manager
About the Role
Duty Managers are responsible for front of house in the building when a performance is on, will act as a point of contact for all visitors and ensure standards of service and safety are met for our audiences.
Hours will be very variable throughout the year as they are linked to performance schedules and the role offers flexibility in terms of working patterns. Shifts will mainly be evenings and weekends.
Customer service skills and the ability to deal with a variety of situations calmly and professionally are essential.
Key Responsibilities
Duty Management
- To maintain a high standard of presentation, cleanliness, and safety in all public areas of the company’s premises
- To act as first point of contact for customers, contractors, suppliers and other visitors, dealing with all visitors in a polite, friendly and professional manner
- To ensure that the Duty Team give any extra assistance required by Patrons with Access requirements
- To give Front of House clearance for performances and ensure there is a visible Duty Manager presence at all arrival, interval and departure periods
- To supervise all Front of House, bar and café staff ensuring that they represent the company in a professional manner
- To enforce the uniform policy
- To provide support to hosted events in the public areas of the building ensuring that rooms or venues are set up appropriately and that the customer’s expectations are met
- To work closely and maintain communications with the Duty Technical team
- To maintain good working relationships with staff, colleagues, contractors and suppliers
- To provide reasonable support and assistance to representatives from the police, ambulance, and fire services, and to representatives of local government or licensing bodies
Cashing Up
- To be responsible for cashing up bar and FOH sales, agreeing staff till reconciliations and signing off cash handed over
Health and Safety
- To be responsible for the safety of all users of the Front of House areas of the premises, and to ensure that all visitors, suppliers and contractors use Front of House areas safely
- To remain aware of and up to date with health and safety issues as they relate to Front of House areas
- To attend fire drill training, and to be able to take a leading role in the evacuation of the building if necessary
- To ensure that staff, customers, and other users comply with current licensing and other legal requirements
Security
- To ensure the building is unlocked when on an early shift
- To make the building secure and to lock up at the end of each evening shift
General
- To always act in the best interests of Wiltshire Creative
- To take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative
- To agree to abide by Wiltshire Creative’s policies, as set out in the Staff Handbook
- To maintain confidentiality in all areas relating to Wiltshire Creative
- To maximise income and minimise expenditure wherever possible
- To be flexible and to undertake any other reasonable duties as requested by Management
About You
- Clean and tidy presentation
- Ability to work on own initiative
- Experience of managing staff
- Experience of setting / un-setting alarm systems
- Good time management and ability to prioritise workload
- Previous customer service experience
- Flexible, responsive and organised
- Qualified First Aider (or willingness to achieve qualification before commencing work)
- Willing to work weekends and evenings
Download the Recruitment Pack
Details
£12.97 per hour
Location: Salisbury, SP2 7RA, GB