Casual Box Office Assistant

About the Role

Box Office Assistants at Wiltshire Creative are responsible for delivering an excellent customer experience for our audiences at their first point of contact. They manage face to face, telephone and email customer service and ticket sales for all venues and events.

They must be comfortable working independently without supervision and working collaboratively within a team during busy periods. A positive attitude and warm and friendly personality is essential for this role.

Key Responsibilities

Box Office Operations and Administration

To sell tickets for productions and other events taking place across Wiltshire Creative’s sites, either face to face, by telephone or by email
To sell tickets for external events where Wiltshire Creative is engaged as a sales agent
To sell other items as required e.g. memberships, programmes, gift vouchers and interval drinks
To follow correct cashing up procedures and reconciling takings
To undertake school, corporate and group bookings and complete any follow up work
To support the Development team with supporter enquiries
To encourage small scale donations from audiences at the time of booking
To maintain an organised and efficient Box Office environment
To ensure the accurate and timely distribution of tickets including e-tickets, collection and posting
To maintain accurate customer records in line with Wiltshire Creative’s Privacy Policy
To support the Box Office Manager with administrative tasks as required
To participate in training sessions and team meetings

Customer Service

To provide enthusiastic, efficient and friendly service to all customers of Wiltshire Creative
To treat all visitors with dignity and respect, abiding by safeguarding procedures at all times
To collect and record customer feedback as required to help improve service and operations
To address customer complaints or issues promptly and escalate to the Box Office Manager when necessary
To understand the diary and daily room bookings for each venue in order to provide a warm and informed welcome
To develop an understanding of our work, audiences and local area, in order to facilitate positive conversations and promote our work to audiences
To ensure excellent stewardship of donors in all interactions with the organisation
To ensure front of houses spaces are functional, tidy and welcoming for all
To clear and clean tables and chairs in the foyer area, carrying out light housekeeping as required

Marketing

To create simple communications collateral using Canva
To ensure marketing materials are kept up to date and tidy in the foyer and front of house areas
To assist with marketing initiatives and distribution as requested from time to time
To support marketing team with keeping local listings pages updated

General

To always act in the best interests of Wiltshire Creative
To take positive action to promote Equal Opportunities in all aspects of the work of Wiltshire Creative
To agree to abide by Wiltshire Creative’s policies, as set out in the Staff Handbook
To maintain confidentiality in all areas relating to Wiltshire Creative
To maximise income and minimise expenditure wherever possible
To be flexible and to undertake any other reasonable duties as requested by Management

About You

You will have previous customer service experience and be motivated by providing outstanding customer care
You will possess strong written and verbal communication skills
You will be organised and with an ability to calmly manage workloads during busy periods
You will be highly computer literate and confident with Microsoft software such as Word and Excel, as well as be comfortable learning our ticketing software
You will be a team-player but able to work proactively and with initiative individually
You must have the ability and willingness to work flexible hours, including evenings and weekends
You will have a passion for the arts and an interest in theatre

Download the Recruitment Pack

View/Download Casual Box Office Assistant Recruitment Pack

Details
£12.21 per hour
Location: Salisbury, SP2 7RA, GB

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